Frequently Asked Questions
Everything you need to know about our digital products and hardware.
How do I download my digital packs after purchase?
Once your payment is confirmed, you will receive an email with a secure download link. You can also access your files anytime through the 'My Account' section on our website.
Are your sound samples and presets royalty-free?
Yes, all Cymatics sample packs and presets are 100% royalty-free. You can use them in your commercial productions without any additional fees or credit requirements.
What is your return policy for digital products?
Due to the nature of digital downloads, we generally do not offer refunds once the files have been accessed. However, if you experience technical issues, our support team is happy to assist you.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do your plugins work with all DAWs?
Our software and plugins are compatible with most major Digital Audio Workstations, including FL Studio, Ableton Live, Logic Pro, and Pro Tools, available in VST, AU, and AAX formats.
How long does shipping take for physical hardware?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally range from 7-14 business days depending on customs processing.